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Website Questions

  1. I am searching for "euro" but am getting too many results. I want to see only coins directly related to the Euro. How can I narrow the search?
  2. Am I able to search for products based on their "theme" ?
  3. What's the difference between "Available Immediately", "Out of Stock", "Sold Out" and "Available for Pre-order"?
  4. Available for Pre-Order, what is this all about?
  5. What are "Bonus Points" and how do they work?
  6. The German coin I am looking at shows the wrong Mint Mark, why is this?
  7. I signed up for the newsletter but am not receiving it. What's the problem?

General Questions

  1. What are your hours of business?
  2. Do you attend coin and collectibles shows and if so, which ones?
  3. What means do you use to ship orders?
  4. What will be the shipping charges applicable to my order?
  5. How long will it take to process and ship my order?
  6. How long will it take to receive my order?
  7. Can I have my order shipped by FedEx?

Product Questions

  1. I'd like to order some coins which are not on your website. How can I do this and what will it cost?
  2. I have a coin and want to know how much it's worth. What should I do?
  3. Where can I find general information about Euro Coins?
  4. What is the difference between an UNC set, a BU set, and a Proof set?
Additional Information
  1. Order Processing
  2. Quantities
  3. Prices
  4. Investment
  5. Payments
  6. Customs Duties
  7. Returns
  8. Shipping Errors and Returned Packages
  9. Company Addresses

Website Questions

  1. I am searching for "euro" but am getting too many results. I want to see only coins directly related to the Euro. How can I narrow the search?
    Use the term "euros" and this will narrow your search.
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  2. Am I able to search for products based on their "theme" ?
    On the left-hand side of the page, below the "Search" box and button you will see "Search By Category >>". Click on this link to be taken to our Categories page where you can browse various products by theme.
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  3. What's the difference between "Available Immediately", "Out of Stock", "Sold Out" and "Available for Pre-order"?
    This site offers online ordering, which is made possible through a secure web server. To access this feature, visit the product pages and look for links on each page that read "Add to cart". Each product has one of four different "flags" attached to it:
    "Available Immediately" means ECI has the product in stock and can ship it immediately.
    "Out of Stock" means we have none in stock at the present time but do expect to get more.
    "Sold Out" means we are sold out of the item and do not expect to get any more.
    "Available for pre-order" means we do not have the product in stock at this time but that you can make an advance order.
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  4. Available for Pre-Order, what is this all about?
    From time to time an upcoming coin may be offered for pre-order. If you find a product that is marked "Available for Pre-Order", you may place an order for the item through our online ordering system as usual. You will follow the same procedure as you would if the item was in stock, including entering the desired quantity.* As always, an email confirmation will be sent to the email address you entered, but you will notice that the price of the item is blank. This is because you will not be charged until the pre-ordered item is ready for shipping. Once the pre-ordered item becomes available, we will automatically charge the credit card you provided and ship the order to you.

    Further, if your pre-order also includes other in-stock items (marked as "Available Immediately"), we will hold the entire order until the pre-ordered item is available. To ensure items do not sell out while you are waiting, we will place your "in-stock" items aside until the pre-ordered item is ready to go. As above, you will not be charged until the full shipment is ready.

    * Please note: ECI may decide to limit the quantities shipped in order to ensure a fairer distribution of products among all of our customers. We often cannot confirm quantities on pre-ordered items until the item becomes available.
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  5. What are "Bonus Points" and how does it all work?
    Bonus Points are a rewards program for ECI customers, much like the Frequent Flyer Program is for airlines. Customers accumulate points by purchasing selected products on the Euro Collections website or in the periodic ECI Money catalog. Near the end of each year a Bonus Points redemption catalog is produced and mailed out to customers with at least 2000 Bonus Points in their account. They can then redeem their points for products in the catalog. For more information please go to our Bonus Points Information Page.
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  6. The image for a German coin I am looking at shows the wrong Mint Mark, why is this?
    Because a coin that is produced by more than one of the Mints only differs by the Mint Mark ("A", "D", "F", "G" or "J"), we will display an image from only one of the Mints. The images are there as a guide, to show you the designs of the coins, along with the placement of the Mint Mark. The actual Mint Mark that will be on the coin depends on the particular edition you order.
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  7. I signed up for the newsletter but am not receiving it. What's the problem?
    Many email programs have spam filters which unintentionally stop emails that you WANT to receive from getting through. To cure this problem you need to be sure that your email program accepts email coming from info@eurocollections.com.
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General Questions

  1. What are your hours of business?
    Our normal hours of business are Sunday through Thursday, 3:00PM to 10:00PM Pacific Time.
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  2. Do you attend coin and collectibles shows and if so, which ones?
    The schedule for 2008 is as follows:
    ANA World Fair of Money, Baltimore, MD, Summer - July 31 to August 3
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  3. What means do you use to ship orders?
    USA
    All items are shipped via UPS or USPS, dependant on the value of the items.

    ALL OTHER COUNTRIES (Including Canada)
    Items are shipped via International Post
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    What will be the shipping charges applicable to my order?
    USA - US$6.00 per order for orders valued at less than US$500.00 (shipped via UPS or USPS). If the order value is more than US$500.00 shipping is FREE.

    All Other Countries (Including Canada) - US$15.00 or actual cost, whichever is greater.
    Please note that the default charge on an international e-commerce order is US$15.00 and this is the amount reflected on international e-commerce order confirmations. However, if the actual cost of shipping is greater than US$15.00 that higher charge will apply. Postal charges are determined by the weight and dimensions of the parcel as well as the destination.
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  4. How long will it take to process and ship my order?
    All orders will be processed on a first come first served basis. Orders are usually processed and sent within 48-96 hours, with the exception of weekends and public holidays.
    For information on the status of your order please contact us on info@eurocollections.com.
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  5. How long will it take to receive my order?
    Orders shipped within North America are usually delivered within 10 to 14 working days. For orders outside North America please allow up to 3 weeks for delivery.
    For information on the status of your order please contact us on info@eurocollections.com.
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  6. Can I have my order shipped by FedEx?
    Unfortunately we are unable to offer Federal Express as a delivery option at this time..
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Product Questions

  1. I'd like to order some coins which are not on your website. How can I do this and what will it cost?
    ECI frequently fills special orders for its customers. Contact us and give us a list of the coins you are looking for and we will endeavor to obtain them. We will special order only European coins and only coins which are in excellent or mint condition. We will give you an estimated cost before finalizing the order.
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  2. I have a coin and want to know how much it's worth. What should I do?
    The value of coins is a function of rarity and condition. Thus, to determine the value of a coin, one cannot do so using email or the telephone. One must be able to see and carefully inspect it. To do this take your coin(s) to a local coin dealer. You can also go to a library and consult a coin catalog for some basic guidance such as "The Standard Catalog of World Coins" published by Krause Publications of Iola, Wisconsin. ECI currently stocks the 2008 Standard Catalog of World Coins DVD.
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  3. Where can I find general information about Euro Coins?
    We have a Euro FAQ page on our site specifically aimed at the collector.
    For more information such as: the history of the Euro and the European Central Bank and to view images of all the coin and banknote designs, go to: http://www.euro.ecb.int/en.html
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  4. What is the difference between an UNC set, a BU set, and a Proof set?
    Type Dies Used in Minting Process Appearence of Coin
    UNC Standard circulation coin production dies Brilliant but often with some bag marks
    BU Polished dies Brilliant with no production marks
    Proof Polished and frosted dies Frosted features with brilliant background; Jewel like
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Additonal Information

  1. Order processing
    All orders will be processed on a first come first served basis.
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  2. Quantities
    We reserve the right to limit quantities.
    The inventory on the e-commerce site is not linked to actual physical inventory. Therefore if during orders processing, a product sells out – your final and shipped order may not contain all items that you had originally submitted when you placed your order.
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  3. Prices
    Prices subject to change without notice.
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  4. Investment
    The products available on this site are sold as collector items and in no way are presented as investments.
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  5. Payments
    If a customer submits invalid or incomplete credit card information, that customer will lose their priority, (first-come, first-served). Once valid and complete credit card information is received any such order will be regarded as a new order. As such it will be processed based on the date when all correct information has been received.
    If a customer submits invalid payment more than twice, Euro Collections International may decide that it will no longer conduct business with that person.
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  6. Customs Duties
    With orders destined for countries other than the USA, any customs duties which may be assessed are to be paid by the recipient.
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  7. Returns
    For products returned without defect, Euro Collections International reserves the right to charge a $5 or 20% restocking fee, whichever is greater.
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  8. Shipping Errors and Returned Packages
    In the case of returned packages due to incorrect or incomplete address information supplied by the customer, Euro Collections International may charge the actual cost of re-shipping the item.
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  9. Company Addresses
    If you wish to have your order shipped to your work address, you must include the name of the company in the address information. We have had instances where the shipping information included the customer's full name and the correct street address but it was returned as undeliverable because there was no company name and the street address was a large office building with many corporate tenants.
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